All sales are final policy
A return policy does not equal satisfaction guaranteed.
Returns happen mainly due to two main reasons:
- Wrong size
- Product defect
To avoid you ever having to make a return we:
- Have an easy to use sizing chart to make sure you choose the right fit.
- Put every item through a quality check prior to packaging to ensure it meets our high standards.
5 billion pounds of landfill waste is created by returns within e-commerce each year (just in the US). This contributes to 15 million metric tons of carbon dioxide in the atmosphere or in other words what 3 million cars would emit in one year.
As you can imagine, all of this return waste has terrible implications for the environment, and it goes completely against what Swetees stands for.
Instead of shipping us back a product, we encourage you to regift it to a family member or friend. You become a hero and we are happy knowing more people can enjoy our product.
Our basics are produced using materials and processes that are environmentally friendly and ethically sound. We are very transparent with sizing and product information on our site and take great care in our quality control as well as shipping your basics in recycled and robust packaging.
However, mistakes still happen, so should you receive items that became damaged during shipping, please contact us at Elsa@swetees.com. We want to make sure you can enjoy your basics to the fullest!